Privacy Policy

Zenara Wellness Technologies ("we," "our," "us") is committed to protecting the privacy and data security of all users who access or use our online platform, including our website and related services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Information We Collect
When you use our site and services, we may collect personal information that you voluntarily provide to us, including but not limited to your name, contact details, date of birth, health and wellness information, payment details, and preferences related to our online yoga classes, wellness coaching, meditation sessions, fitness workshops, and wellness app usage. We may also collect certain technical information automatically, such as IP addresses, browser type, device information, and cookies, to enhance your experience and improve our services.

Use of Your Information
The personal information we collect is used for the following purposes:
- To provide, operate, and maintain our online platform and services
- To personalize and improve your experience with our wellness offerings
- To process transactions and send related information, such as confirmations and invoices
- To communicate with you regarding your account, updates, offers, and customer support
- To comply with legal obligations and protect against fraud and unauthorized activities
- To analyze usage patterns and trends in order to improve our content and platform functionality

Legal Basis for Processing
Where applicable under GDPR, we rely on one or more of the following legal bases to process your personal data:
- Your consent, where obtained
- Performance of a contract or to take steps at your request prior to entering into a contract
- Compliance with legal obligations
- Legitimate interests pursued by us, such as improving services, provided your interests and fundamental rights do not override those interests

Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us with the operation of our platform and services, including payment processors, IT service providers, and marketing partners, under strict confidentiality agreements and only to the extent necessary to perform their services. We may also disclose your personal data if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or the public.

International Data Transfers
Since our company is based in the United Arab Emirates and some of our service providers or users may be located outside your country, your personal data may be transferred internationally. When transferring data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms under GDPR.

Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.

Your Rights
Under GDPR and related laws, you have the following rights regarding your personal data, subject to applicable limitations:
- The right to access and obtain a copy of your personal data we hold
- The right to rectify inaccurate or incomplete information
- The right to erase your data in certain circumstances ("right to be forgotten")
- The right to restrict or object to processing of your data
- The right to data portability, allowing you to receive your data in a structured, commonly used format
- The right to withdraw your consent at any time where processing is based on consent
- The right to lodge a complaint with a supervisory authority if you believe your data rights have been violated

To exercise any of these rights, you may contact us at our physical address: 78 Al Wasl Road, Suite 5B, Dubai, Dubai 23456, United Arab Emirates.

Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance user experience, analyze performance, and deliver personalized content. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality and usability of our services.

Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy
Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from minors without appropriate parental consent. If we discover that a child under 16 has provided us with personal data without consent, we will take steps to delete it promptly.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or services. We encourage you to review this document periodically to stay informed about how we protect your information. Continued use of our platform after changes constitute your acceptance of the updated policy.

Contact Information
If you have questions or concerns regarding this Privacy Policy or how we handle your personal data, you can reach us by sending correspondence to our physical address provided above.

By using our online platform, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.